Stratos CommandDocs
Getting support

Getting support

How to ask Stratos for help and follow your request through to resolution.

Every support request starts as a chat with Stratos Support, our AI assistant for Microsoft 365. Many problems are fixed right there. If yours needs a person, the chat becomes an issue that a Stratos specialist picks up, and you track it on the Issues page.

Submit a support request

Start a chat, what to include, attachments, and how a chat becomes an issue.

Track your issues

Issue keys, statuses, priorities, comments, and notifications.

Last verified November 12, 2026

Workspace readiness

Check your workspace is ready, understand what each role can do, and add teammates, seats and single sign-on.

Submit a support request

Start a chat with Stratos Support, what to include, attaching files, and how a chat becomes an issue for a specialist.